Privacy Policy.

LAST UPDATED 14 NOVEMBER 2026

Who we are

Australian Property Hub Pty Ltd (ABN 19 155 713 009, ACN 155 713 009) is a Melbourne-based property business run by Patrina Chia, a licensed real estate agent in Victoria. Our address is 103A Atherton Road, Oakleigh VIC 3166. In this policy, "we", "us" and "our" mean Australian Property Hub Pty Ltd. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We collect only what we need to help you. Depending on how you deal with us, that can include:

• your name, email address and phone number;
• details about your situation and plans, such as whether you are thinking about downsizing, upgrading from an apartment or relocating to Melbourne, and when you hope to move;
• whether you are already working with another agent;
• which private inspection session you would like to attend;
• anything else you choose to tell us in a message, an email or a phone call; and
• basic website usage information, such as the pages you visit and the device and browser you use (see "Cookies and website analytics" below).

We do not ask you for bank account details, card numbers or government identification through this website. If we are later required by law to verify your identity for a particular transaction, we will tell you what we need and why, at that time.

How we collect it

Mostly from you directly: when you complete a contact form or an event registration form on this website, send us an email, call us or meet us. We may also collect information from your use of this website through the tools described below.

Why we use it

• to respond to your enquiry and to arrange and confirm private inspections;
• to understand your situation so that what we send you is relevant;
• to keep in touch about events, projects and information you have asked to hear about;
• to meet our legal and licensing obligations as a real estate agent; and
• to run, secure and improve this website.

Who we share it with

We do not sell your personal information. We share it only where there is a good reason to:

• Project sales teams. If you register for an inspection or ask us to introduce you to a project, we will pass your registration details to that project's sales team so they can record your attendance. The registration form tells you this before you submit it.
• Service providers who help us run the business, such as our website host, our website form handler, our email provider and our website analytics provider. They may only use your information to provide their service to us.
• Regulators and authorities where the law requires or permits it.

Some of these providers store information on servers outside Australia, including in the United States. By using our website and forms you understand your information may be handled in those places.

Marketing and your choices

We only send you marketing messages if you have asked us to or have otherwise agreed. Every marketing email includes a way to unsubscribe, and you can also reply to any message or email us at any time and ask us to stop. We will honour that promptly.

Cookies and website analytics

This website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site, such as which pages are viewed and for how long. This information is collected in aggregate and is not used to identify you personally. You can turn off or delete cookies in your browser settings, though some parts of the website may not work as well without them.

Keeping it safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as the law requires, and then we delete or de-identify it. No method of transmission over the internet is completely secure, so please avoid sending sensitive information by email or through website forms.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing us at the address below. We will respond within a reasonable time. If we cannot give you access, we will tell you why.

Questions or complaints

If you have a question or concern about your privacy, please contact us first at patrina@australianpropertyhub.com and we will do our best to sort it out. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.